Basque Enterprise Europe Network

Title

Spanish technology company offers the creation of virtual assistants, chatbots, to help solve the requests of the clients.

Reference

TOES20210427001

Last update

Thu, May, 06, 2021

Deadline

Fri, May, 06, 2022

Abstract

Spanish company working on technology solutions in the cloud offers virtual assistants, chatbots, designed to optimize relationships between companies and their customers. The company is looking for SMEs that need to resolve incidents quickly, generate more leads, streamline sales processes with customers, and improve business efficiency.
They offer themselves as partners to cooperate in the digital transformation process under a commercial agreement with technical assistance.

Description

The Spanish company is specialized in software development and digital innovation has more than 15 years of experience in process digitization. The technology consultancy develops cloud services and infrastructures, IoT, Big Data, Smart Cities, Industry 4.0, Blockchain, Transformation, Processes Optimizations, and Mobility. They are Google cloud Partners, AppSheet, and Google Workspace.

Looking for commercial agreements to guide companies in digital innovation.

The company has developed a chatbot, a robot designed to optimize relationships between companies and their customers. Thanks to Google’s artificial intelligence and rich interface service, it will be able to seamlessly execute virtual assistant tasks, chat with users naturally, schedule appointments, discuss prices, products, and services.
The bot is capable of holding a conversation with customers and guiding them, so that they can get what they are looking for, regardless of the day and time. They seek to help companies by providing solutions to make the business more competitive and profitable, and the work team more productive.

The main points of the chatbot are:
- Troubleshooting
- Save time and human resources
- Streamlines communication processes between companies and their customers
- Optimize customer service thanks to the resolution of doubts and complaints quickly.
- Conversation models to incentivize sales
- Registration of information that enables remarketing
- Avoid frustrated users who act against the brand
- Chatbot customization to represent brand values

The company is looking for SMEs that need to resolve incidents quickly, generate more leads, streamline sales processes with customers, and improve business efficiency and guide them in digital transformation under a commercial agreement with technical assistance.

Technology Keywords

Automation, Robotics Control Systems

Keyword Codes:

01001001

Current Stage of Development

Intellectual Property Rights

Copyright

IPR Comments:

Exploitation of RTD Results

Organisation/Company Type

Organisation/Company Size

Organisation Comments

Detailed Market Application Codes (VEIC)

MA Keyword

Facsimile Transmission

MA Keyword Codes:

01003

Application Domain Description:

Collaboration Type

Comments:

Type of partner sought:
- Companies that need software solutions to streamline sales processes with customers
- Companies requiring consultancy and development services to evolve to the digital world

Specific area of activity of the partner: Other IT firms that need specialized expert resources.

Task to be performed: Digital transformation and cloud processes.

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