Basque Enterprise Europe Network

Title

Real-time incident response through digitalization of operations and reduction of downtime losses

Reference

TOES20210621002

Last update

Wed, Jun, 23, 2021

Deadline

Thu, Jun, 23, 2022

Abstract

A Spanish start-up offers it technology in providing incident response and management service to help organizations digitize their operations and reduce downtime costs to the minimum by mobilizing their response effort and streamlining stakeholder communication. With their in-depth analytics, companies can find crucial vulnerabilities in their infrastructure and work towards long term efficiency. They are looking for commercial agreement with technical assistance.

Description

Modern IT-Ops teams manage hundreds of processes on their own, and together they handle all aspects of a company. An error in one or more parts of the system can severely hamper operations, without anyone even noticing.
There are many monitoring tools to help companies manage their jobs, but although they are good at detecting issues, they generate too many email notifications without any follow up, giving rise to alert fatigue and causing alerts to be missed. This clogs up the response process and increases system downtime, resulting in millions in losses.
This Spanish company addresses that very problem. Using customized routing and artificial intelligence, their service suppresses redundant alerts and only triggers incidents on actionable items, and with dynamic on-call determination, incidents are delegated to the correct on-call members.
Clients can create flexible on-call routines to delegate responsibilities better across their teams so nobody gets overworked. They can adjust these routines readily and view who is going on call next.
Escalation policies can be created for multi level support. Incidents will be automatically escalated to the secondary on-call if the primary fails to respond.
Real-time system health checks are always provided. When a service fails impact on dependent components are automatically identified, improving impact visibility across the board.
The Spanish SME uses machine learning to identify patterns from past incidents and create real-time insights to catalyze their clients’ response effort. Partners can mobilize their response even further by running response sets and bringing on additional support, while keeping business stakeholders updated through their status dashboards, allowing responders to spend more time on the incidents and less on communication.
Clients can respond to incidents right from the mobile app and get notified by push messages, SMS, voice calls and chat-ops integrations.
Once incidents have been resolved, clients can use provided advanced analytics to find incident patterns and evaluate their response effort:
● Compare across teams to understand how each of them handle interruptions.
● Recognize the most valuable team members and learn how their efficiency changes throughout the day. Use the metrics to create a happier workforce.
● Find critical vulnerabilities in the system and scrutinize the source of problems. Understand how they impact profitability and work towards more efficient operations where your IT and business goals are aligned.

The Spanish SME is looking for a commercial agreement with technical assistance with clients who are looking to digitize their operations. Clients would ideally be companies that have a real-time need to address system issues and fall within one of these classifications - Cyber Security, Delivery Systems, E-Commerce, Finance, Media, Health Care, Industrial Plants, Retail, SAAS, Telecommunication.

Technology Keywords

Electronic engineering

Keyword Codes:

01002003

Current Stage of Development

Intellectual Property Rights

Other

IPR Comments:

Exploitation of RTD Results

Organisation/Company Type

Organisation/Company Size

Organisation Comments

Detailed Market Application Codes (VEIC)

MA Keyword

Computer-aided instructions

MA Keyword Codes:

02007019

Application Domain Description:

Collaboration Type

Comments:

The Spanis SME is looking for the following client profile:

Sector: Cyber Security, Delivery Systems, E-Commerce, Finance, Media, Health Care, Industrial Plants, Retail, SAAS, Telecommunication
Revenue: > $1m
IT/Dev Team Size: > 10
IT Budget (non-labor): > $10,000

The company is interested in companies that are looking to digitize their operations. They will agree on using the system of the Spanish SME through a commercial agreement completed by technical assistance.

Additional info about TT Profile

Preferred countries for diffusion